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With an on-board career spanning over 40 years, if there’s something Alberto Civitella doesn’t know about delivering excellence in cruise ship hospitality we’re yet to find it. Hailing from a sea faring town in Naples, from a traditional Italian family drenched in maritime history, Civitella’s decision to commence work at the age of 18 in the kitchens of a prestigious cruise liner was the start of a rare and highly decorated career.
The 1960’s saw the beginning of the modern cruise ship industry as we know it and by 1967 Civitella was an enthusiastic new recruit working his way up the career ladder as a waiter, progressing through the ranks of service and earning an enviable array of accolades. His breathtaking dedication, outstanding performance and unwavering commitment to one singular cruise ship company, Costa Cruises, was rewarded with a wealth of promotions, taking Civitella to the very pinnacle of his career through until 2010 where he had held, for over 10 years, the prestigious title of Corporate Maitre D’hotel.
This visionary role gave Civitella carte blanche to instil his own personal values of delivering customer service excellence throughout the entire catering services on-board the entire fleet of cruise ships flying the Costa flag; driving the workforce to his exacting standards of unbeatable guest interactions and ensuring that Costa surpassed it’s rivals and gained an enviable reputation in this competitive luxury market. He was rewarded with the honorary title of ‘Knight of the Italian Republic decree 141278 serie III’ in 1987 and ‘Knight Officer of the Italian Republic’ in 1996, both honours by decree of the President of the Republic and for outstanding services to hospitality.
A true gentleman with impeccable manners who embraces change but remains resolutely passionate about traditional attitudes to service; a rare professional with a staggering amount of history and knowledge, whom engages young and old with his aptitude for personal relations; Progress International has secured the ultimate innovator as a specialist Cruise Ship Industry Consultant ready to bring his unrivaled experience to your business.