HEADQUATERS Email: firstname.lastname@example.org | Skype: progress.international1
Address: Emirates Towers, Level 41, Sheikh Zayed Road, Dubai – UAE P.O Box 31303 | Tel: +971 4 319 7687 | Fax: +971 43197688
Grants background features 20 years of experience in Tour Operations, Hotel, Cruise, Marketing, Sales & Training.
His management experience started in an upscale Caribbean gateway for a leading UK Tour Operator in 1990. Performance resulted in best customer service and sales worldwide. In 1992 he was tasked to manage operations and training for the central region in the Algarve (225,000 tourists + 50 staff) for Owners Abroad.
From 1993 to 1998 Grant divided his time between Venezuela & Portugal. In Margarita Island he gained experience in the Real Estate business and a number of Tourism related projects from Youth Hostals to Posadas and Yacht charters. In the Northern Portugal Grant developed an emerging Tourism region "Costa Verde" for the British market. here he also taught in my at a Tourism school.
In 1999 Grant set up, recruited, trained and developed the First Choice Cruise team and directed operations on the Bolero from inception. Here his team exceeded high budget expectations by 50% for sales and by 25% for Customer service in the first year and a half of operation.
Success led to his appointment at Festival Cruises in 2000. Grants position quickly evolved to Director of On Board Revenue / Marketing, Shore Excursions & Tour Operations. Grant managed a 110 million euro income generation budget and innovated revenue and customer service linked training that delivered a comparative industry best in 2003 for Euro fleet of 8 ships averaging 45+ euro pppd, whilst optimizing customer service in harmony.
Today Grant is proud to spearhead Progress International Tourism & Business Services Ltd, whereby with his excellent team of Consultants, they have built an impressive client list featuring Costa Crociere, Aida Cruises, Iberocruceros, Silversea Cruises, World Federation of Tourist Guides Associations, First Choice Holidays, the Government of Cyprus, Larnaka Municipality and several international ports & Tourism Companies.